Q: Are you wholesale (business) only?
A: Yes, we are producers and wholesalers, our factory produces each order, there’s minimum order value 99$ (MOV) & minimum order quantity (MOQ) per size / model & up which require for starting production of each order.
Q: I don't have a company yet, but I'm thinking about starting one. May I ask how it works when ordering earplugs and stretchers, with all the different gauges and sizes?
A: We are producing according to MM; in case we receive Gauge size request, we use conversion chart to MM, as it handmade there’s 1mm sizes difference range.
From our experience best sold sizes are 2mm~16mm, its good range to start with; (but we can produce plugs / tunnels up to 50mm).
Q: And if I only buy a few to have in stock to my store, how quickly could I order more if they get sold fast?
A: We do supply online stock requirements; regular delivery time: 1 month or less (we will check best possible delivery time at order confirmation stage).
Q: What are the kinds of woods? What’s their origin?
A: For the production of our wood jewelry we use a variety of hardwoods, all non-toxic which sooth for healed piercings. These come from various locations around Asia, such as north Malaysia, Java mainland, Philippines islands, Laos and Bali. All the materials are certified by the respective ministries of Forestry as being within laws of Nature Conservation renewable sources and or repurposed, recycled; their use does not however endanger protected species!
Q: Which animal does the natural horn come from? What’s its origin?
A: The horn sourced from the Asian domestic water buffalo, vastly grown throughout Africa and Asia as a working animal and also for it meat and milk. Horn is regarded as a by-product of this animal's domestic capacity and its being traditionally carved into wide range of local tools, jewelry & ornaments.
Q:Which animal does the natural bone come from? What’s its origin?
A: The bones we use are sourced from domestic cows, a by-product of the meat industry.
Q: Do the animals are being killed for the purpose of making jewelry?
A: No cows or water buffalos are being killed for the purpose of jewelry making, we guarantee that!
parts being used are by-products (leftovers, rejections) of the meat industry, this practice originated long time ago & is deeply rooted in local traditions transforming all the animal parts into good use & reuse, that none will go to waste, expertly carving house hold tools, stunning jewelry and ornaments.
Q: Will the items made of wood/horn/bone lose their natural color?
A: We have knowledge require for treating the organic raw material prior to production so their qualities are kept vivid for time ahead, long after they had been first use.
Every material has it set of actions and preparations before it can be consider sooth for production.
considering their organic nature the item’s natural color will appear sharp for long time; but maybe compromised when exposed to direct sun rays, soaked in water; exposed to extreme cold weather conditions etc.; for keeping them in best original condition it is recommended to avoid contact with water and store in dry / cool place. Treating them periodically for smoothness & natural color preserving by rubbing with natural oils such jojoba, orange pulp oil, coconut oil, or virgin olive oil, may increase their beauty life spun significantly.
Q:What does the jewelry shapes means?
A: Shapes are influenced by tribal symbols designs from different continents, such as Asia, South America, Africa and New Zealand, as well as natural occurrences such as flora & fauna, which are popular practice in organics.
Q: How to begin stretching?
A: Remember, it is always best to consult an authorized certified Piercer first!!!
We recommend you to do so.
Please note that organic body jewelry are not to be used in stretching process; organic piercing are to be used in only healed piercing!
Q: How long it may take to stretch your ears?
A: It depends on the stretch gauge you wish to reach. Starting point may take from one day up to few months. It can be done instantly at certify piercing shop, or it can be done gradually by your own at home. We recommend that anyone wishing to stretch their piercings consult an experienced & professionally licensed piercer for direction and guidance (before they start the stretching).
Q: How long should I stretch my ears while still enable them returning to normal size?
A: It may differ from 1 Person to another, but in general it’s commonly safe to stretch them to 8mm and they will go back to original size after a few months of non-stretching.
Q: Do I need to stretch my ears for the 2mm weight hooks & earrings?
A: For normal earlobe it’s slightly required. A regular sized ear piercing is 1~1.2mm in diameter. If you are regularly wearing heavy earrings, so these already slightly stretched your ear lobes; in this case farther stretching is probably not necessary, checking the item correct fit will do.
Q: What’s the size ranges for plugs / tunnels / ear stretchers?
Q: By how many mm should I climb up in stretch size? And how often?
A: It is best to go up 1-2 mm at each stretch. Different people heal differently and within different periods of time; we recommending that you do not stretch any further until your ear goes back to its normal state and feeling, without any soreness or swollenness.
Q: How do I polish the silver?
A: Using a silver polishing cloth, rub the piece till it restored to shines.
Q: Why some of the silver is not stamped?
A: Referring to our handmade Tribal Silver collection may not be stamp for three main reasons: 1. it would considerably raise the wholesale Price of the items as for expensive certification process 2. Some pieces are so small or uniquely decorated that a stamp distract from their visual beauty 3. Traditionally these tribal “karen silver” hand cast are not being stamped.
Q: Is it 92.5 silver?
A: The silver we use is 92.5% sterling quality; that’s means it contains a minimum of 92.5% pure silver the industry’s standard for silver (Note: tribal silver; “Karen silver”; “Antique silver” models are up to 95~98.5% pure silver & it is different therefore).
Q: What is Sterling Silver?
A: Sterling silver jewelry is classified as 92.5% “sterling quality”. That’s means it contains a minimum of 92.5% pure silver; 925 Sterling is the standard industry for solid silver jewelry. The remaining 7.5% is a mix of various metals that added to the silver for strengthening to keep the silver design structure stable & durable, during production and then later during use.
Q: What is Tribal (Antique) silver?
A: Our lines of Tribal silver Earrings, Rings, bangles and Pendants are traditionally handmade at the Northern part of Thailand (Siam) and Burma (Myanmar) Hills. Tribal Silver has a higher silver percentage, 95~98.5% (higher than the 92.5% standard sterling silver). As result the silver looks and feels darker, basic, and purer, slight softer.
A: Our entire silver is Nickel-free.
FAKE EAR STRETCHERS / LOOKALIKE PLUGS / FAUX GAUGES
Q: Is it ok to sleep with the organic faux spikes/hooks/plugs?
A: We recommend taking them off before sleeping because they are fastened together by a pin and rubber cushion with hole, so sleeping with them risks the pin to bend out of shape which may cause damage to the closure system.
Q: Does the organic trick, faux spikes/hooks/plugs are for normal sized ear piercing?
A: Yes, our faux hooks/stretchers/plugs are for regular sized ear piercings. No stretching is required however; after inserting to earlobe they appear as if you have stretched earlobes! (That’s what the: “trick, faux, fake, lookalike” terms are standing for).
Q: How do I open (separate) the trick, faux plugs & expenders / how they come apart?
A: It’s a basic push (close) and pulls (open) mechanism. The silver pin shaft is glued permanently at one side; on the other side there’s a rubber cushion hole (for entry & exit of shaft); so avoid using too much force as it will results in damaging the pin. When inserting, feel you had found the correct angle; the insertion should be easy without any significant force. Some of our spikes need only to be pulled apart.
Q: Do they break easily?
A: If the above guidelines of care and usage are followed correctly our spikes and fake hooks will last for long time. Please see our maintenance tips for additional knowledge.
Q: Do people wear just one earring?
Q: Which part of the faux spikes/hooks/plugs goes in the front/rear?
A: Usually the shorter piece part is position at the front and the longer piece at the rear. However, there is no “manual” to wearing faux jewelry; you can position either part at the front or rear, depending on how you personally feel or prefer.
Q: Do you carry Men’s rings?
Q: Do you have different sizes for the rings?
A: Yes we produce our rings in all popular sizes. If you do not know or find your size please contact us; for selecting a ring size, on the website you will need to select from a range of available sizes which appear in description of each model, all the sizes available and what their kind (U.S, Europe, Japan, MM).
Q: Can I get anything custom made?
A: If you have a specific idea for a design, please email us on email@example.com and we will review and confirm.
In addition it’s possible to make your own materials / models / designs combination for existing online items, we will review and confirm with inquiry.
Q: Can I buy spares of the Pin earrings (replacements pins)?
A: Yes, we produce the replacements pins for pin earrings separately made out of horn, bone, woods, in different shapes and length to sooth your kind of earring.
Q: Does the jewelry suit both men and women?
A: Many of our items are unisex, especially our fake-hooks, spikes, plugs and flesh-tunnels. Some of our jewelry is more specific for men or women, but it depends on personal taste really.
Q:Can I have a discount if I purchase many items?
A: You can bargain any price on the website, if we are able to reduce price we will check and confirm to you.
It is however possible we will not be able to reduce price for bargain, we will inform you all possible with inquiry.
Q: Do you have any jewelry with Biblical Cross/Ganesh/Shiva?
A: Yes, we have some beautiful plugs and pendants containing brass, bone, horn forms and prints on aluminum & ceramic disks of few Indian gods such as Ganesh, Shiva, Parvati, Krishna, Brahma and Buddha.
As well as genuine Navaratna lines for healing.
Q: Where are your shops located if I want to visit?
A: Our shop is located in the vast infinite cyber space called INTERNET: www.surejewelry.com .
You are invited to visit 24/7 wherever you are in the world, for any questions, price inquiries or orders we are here to service you guaranteeing top quality production already for over 10 years.
Q: What is spiral? What it represent?
A: The spiral symbol originated as natural occurrence; it is probably the oldest symbol of human spirituality expression. All around the globe & throughout history cultures had been fascinated, captivated by it; it been scratched / engraved into rocks from thousands of years ago at several world’s continents. Few of the spiral’s religious significance represents: the Sun, cosmic Spheres, infinite & procreative cycles; it has been applied on antique tombs, and evidentially has a connection with the sun in Chinese culture. In modern times, the spiral is still spiritually representing “flow of energy, new beginnings, energy recharge and inner growth", in nature it can be most commonly view in seashells; and even in cartoons it been used to describe dizziness and or under hypnosis state (spiral eyes).
Q: What is your body jewelry made from?
A: Sure jewelry’s body jewelry is hand crafted from the finest available natural organic materials; We are scanning the globe for reliable sources to ensure the very finest quality and the highest standards for each material. Our jewelry is made of wide variety materials range such as coconut, horn, bone, exotic hardwoods, shells, metals, fossils, fossil coral, marble and obsidian. For more information about our organic materials, please visit: Materials & Care Maintenance .
PLACING ORDERS AND TRACKING SHIPMENTS
Q: How can I check if my order has been placed?
Q: How can I track my order?
A: Once we have shipped out your order, you will receive a confirmation email with your tracking number (online traceable) and it should then take 3-5 working days depends on freight method. If you have any concerns regarding your order, do not hesitate to contact us at firstname.lastname@example.org.
Q: How do I pay for the jewelry that I want to buy?
1) Deposit 50% for production confirmation
(we will email you all details for production confirmation).
2) Balance before delivery (includes freight charge).
(we will email you all details for shipping confirmation when production completed).
For additional knowledge visit: payment-methods
Q: Can you ship the jewelry I want to purchase to an address other than my home address?
A: Yes, if you would like to ship boxes to an address other than your home or billing address, you have an option to email it to us any time, please recheck the correct address details at production confirmation, for assuring quick and accurate delivery.
Q: Do you ship internationally?
A: Yes we ship locally & internationally.
Q: How long will it take to complete production of my order?
A: Usually it takes 1 month (complete production), but we will check & confirm again with order received.
For additional knowledge visit: terms-and-conditions
Q: How much does SureJewelry charge for delivery?
A: Worldwide customers:
Freight charge is depends solely on the fix rates of the freight forwarders (shipping company) and there is no any profit margin for us in freight charges.
We will research best possible & most economic freight charge service to your address and inform you for decision making.
It’s possible to estimate freight charge before production start, but it may be slight different when the order is completed and packed (in this case we will inform you & get even on difference within the next order).
Freight charge depends on: weight, volume (box size), destination.
In case you have account # with any of the freight forwarders we can use it for shipping, let us know.
For more details visit: terms-and-conditions
RETURNS AND EXCHANGES
Q: Where to should returns sent?
A: You should at first contact us to ensure that your item is eligible for return, preferably by email at email@example.com, we will review the matter. Once our authorization has been granted we will inform you with all details.
Please visit our terms-and-conditions page for more details.
Q: Will SureJewelry accepts returns?
A: Yes, it is subject to terms and conditions, please visit our terms-and-conditions page for complete details.
* Comments or Suggestions?
- We much appreciate your suggestions and comments and would be glad to hear from you if you wish to bring any to our knowledge! We are improving Surejewelry.com regularly, therefore for any suggestions or comments please contact us at firstname.lastname@example.org or SureJewelry by Skype.